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PointerDesigner
Known Participant
October 24, 2017
Question

Read Out Loud - Not Functioning

  • October 24, 2017
  • 1 reply
  • 577 views

I have been plagued with read out loud issues not working at all on my computer, but working fine on others and have no idea why. I make documents 508 compliant for a living so this is a real problem for me. This issue has translated to a new computer with brand new files and updated software (creative cloud), so I would really like a resolution to this issue. I am on the latest imac, latest software, so have no clue why it is still an issue for me. I disabled enhanced security and have years of successful compliance experience behind me so I know my files are set up correctly. (Although acrobat no longer reads the tagging order I create in InDesign so I always have to tweak it now in Acrobat and never had to do that before. Can you offer me some assistance?

I could send the file to you, but it would most likely be fine on your end.

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 27, 2017

    Hi PointerDesigner,

    As you have mentioned above, Read out loud not functioning properly on your system.

    Could you please confirm if it is an issue with a particular PDF?

    What is the dot version of the Adobe Acrobat installed on your system?

    You may refer the steps provided here Identify the product and its version for Acrobat and Reader DC to check the dot version number.

    Also, share the OS version on your iMac.

    It will be helpful if you can share the file, we will try to replicate the issue at our end.

    Take help from the steps provided here How to share a document to share the document.

    Let us know if you have any questions.

    Regards,

    Meenakshi

    P
    PointerDesignerAuthor
    Known Participant
    October 27, 2017

    My OS is Sierra 10.12.4. I emailed you the file yesterday. Didn’t you get it?

    Per the message I left on the forum:

    Yes Read Out Loud is Activated. The Pause and Stop options are enabled as if it is reading. But no actual sound occurs unless I click on a particular section or line of type and then it reads that one only.

    I have the latest version available of Acrobat Pro DC version 2017.012.20098

    I will email you one of the many documents I have created that are fully compliant and work fine on other's versions of acrobat. I will assume it will work on your end as well. It just doesn't work on my mac. If this is the case, and since its a new machine (software was migrated from the old), and this has been occurring for some time now across many upgrades, reader vs. pro, etc, I have to believe there is something wrong in the settings of my software and I don't know how to fix it.

    Looking forward to clearing this up finally!!

    Colleen Doyle | 410-570-3155

    1800 Eastern Ave | Baltimore, MD 21231

    doylecommunications.net <http://www.doylecommunications.net/>

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