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paulr92528436
Participant
September 16, 2019
Question

Reader 8 vs. DC

  • September 16, 2019
  • 1 reply
  • 585 views

I am trying to open a .pdf, but it keeps telling me I don't have Reader 8. I have Pro DC. Doesn't that supersede Reader 8? And if not, if I download Reader 8, will it mess up my DC functionality?

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    1 reply

    Amal.
    Amal.
    Legend
    September 16, 2019

    Hi Paulr,

     

    Thank you for reaching out. As described above, you are experiencing issues while reading / viewing the PDF file, correct?

     

    • Is that a behavior with all the files you try to open or is it with a particular file?
    • Are you trying to open the PDF file in a web browser?
    • Are the files present locally on your computer or are they at shared network? 

     

    If the files are on a shared network, please try to download the file to your computer and try to open it.

    You may also try the troubleshooting steps provided in the help article - https://helpx.adobe.com/in/acrobat/kb/cant-view-pdf-web.html

     

    If it still doesn't work, 

     

     

     

    Let us know if that works for you 

     

    Regards,

    Amal

     

     

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