Reader 9.0 AcroRd32.exe caused Microsoft Visual C++ Runtime Library error

I just had a user who was having trouble with Adobe 9, and it ended up being the folder redirect. I do consulting with a small firm and we have seen more and more trouble with the folder redirection of Application Data recently. We have a lot of clients who use CAD programs and AppData redirect is a mess with those programs.

When weighing the pros and cons, the only thing we feel we are losing by not doing folder redirect of AppData is the .NK2 file for Outlook which is the users auto-complete cache when they are typing a name into a new email. We can easily copy this single file over with an xcopy that grabs any file with a .nk2 extension in the users directory. We are in the process of redirecting all AppData back locally and just redirecting MyDocs and Desktop.

Had a similar problem with saving photoshop pictures to redirected my documents - UNC path doesn't work - but mapped drive - to the same location does. Group policy uses UNC path, so you can manually, or script, the my docs location to use the mapped drive path and you are right. Of course GPolicy is supposed to do away with fiddly scripting since about 10 years ago - nice one Adobe.

I think all Adobe support have a big sign in front of them with "That is not supported" in their cubicles. Standard response for several problems I've called about. Although they did offer to give me a support ticket number. What for? To call me every 2 weeks and remind me I have an issue outstanding that they will not support? For the prices they charge, the support is appalling. I would blow them off in a moment if our users didn't consider them the "defacto" industry software. Hopefully someone with a decent will start eating away their market, and they will be forced to actually support users.

Hi all,

just had the same problem with 6 machines (xp/vista) in a network with folder redirection to a unc path. Acrobat9/AcroRead9

net use l: \\SERVER\USER PROFILE TREE\USER PROFILE
REG ADD "HKEY_CURRENT_USER\software\Microsoft\windows\CurrentVersion\Explorer\User Shell Folders" /v AppData /t REG_EXPAND_SZ /d "l:\Application Data" /f

This in a script and the script in user/autostart. It works perfect and thanks to the author. ... ;-)

Experiences with Adobe Support.
"Yes, we know about it, but we don't support that. We support windows but we never promised acrobat to work under these circumstances. And we don't know if we're going to support it!"
As if folder-redirection was a third party add on!
In my opinion this "bug" ist just poor programming skills especially if the reason is local-path / unc-path.

Just remembering. On the change from Win95 to WinNT4.0 there was a problem that adobe just ignored the "new" permissionsystem in the registry and the user required full access to the registry for photoshop and/or pagemaker to run! ....

... So I guess they are never going to learn it

Chris

I am receiving this error message and was wondering if there is any solution to this problem yet?

FYI if you change your shell folder registry settings, you'll break vista. There's some documentation on this if you read MSDN about vista's folder virtualization.

Also, if you use the login script solution to map the drive, you'll lose your other apps user data, because they all understand UNC paths and will be looking in the original locations. So in my opinion, that's not a proper work around.

My company is simply going to NOT upgrade to 9. Perhaps when Adobe realizes the ramifications of thousands of unsold copies of Acrobat 9 this will outweigh the development costs associated with updating their code to support UNC.

It is flash runtime... It's not that flash doesn't work, but if the software developer needs to have flash store setting for users, such as a server to connect to, the settings need to be saved in the users app data folder. But if you've redirected the app data the setting won't save as it is a UNC path and the user will have to re-imput the settings. I just tested this about a month ago and it was still not working. To get around this I have the users login as a generic AD user that has a non-redirected app data folder. Or I'll setup the specific shortcut to the application to do a "run as" and have the user us an account with out a redirected app data folder.

#$%^

is this flash, or flash player?

Our flash player isn't having the issue... but we have a few CS users and were planning on upgrading them soon.

That's curious. We have Adobe Flash Player 9.0.124.0 deployed to almost every computer in our organisation, and none of our users have experienced any problems (including those that have AppData redirection). What symptoms are you seeing?

The UNC path problem with programs is nothing new.... Flash, now Adobe flash, has exactly the same issue as the new version of Reader. Which would leave me to believe that Adobe might not care about it or isn't planning to fix either product. I had been told that flash would be fixed almost a year ago by a software company (Scholastic) that uses flash to create the learning software for kids that we use. I've yet to see any new versions that allow for Active Directory "App Data" folder redirection.

Good points, CH! Thanks.