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Participant
July 11, 2008
Question

Reader 9.0 AcroRd32.exe caused Microsoft Visual C++ Runtime Library error

  • July 11, 2008
  • 131 replies
  • 195144 views
A client has updated Adobe Reader 8.1 to 9.0 on several machines and now cannot use Adobe Reader.

The program start, the Adobe Reader window appears but no document and then an error message is displayed that says;

"Microsoft Visual C++ Runtime Library
Program: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
This application has requested the runtime to terminate in an unusual
way.
Please contact the applications support team for mor information."

Adobe Reader has been removed, the computer restarted and then re-installed from a full installation package and the problem persists.

Does anyone have any ideas how to fix this?
    This topic has been closed for replies.

    131 replies

    Participant
    July 11, 2008
    Is this in an Active Directory environment with folder redirection?

    Acrobat does not like "Application Data" to be in a UNC path (ie. \\server\share\username\Application Data)