Participant

Question

Reader 9 won't open PDF from web browser

Forum|Forum|17 years ago
July 5, 2008
167 replies
116100 views

I just installed Reader 9, and now when I click on a link to a PDF on a web page I get this message: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again." Since I AM running version 9, this seems peculiar. Any ideas?

Mary

This topic has been closed for replies.

M

MadisonAvenuePam

Participant

Greetings. I right-clicked Reader 9 and went to Restore Previous Versions. That worked for me. At the same time, I can imagine there a many solutions that would work depending on your exact set-up.

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Actxiom

Participant

I see many people are having this problem. It is now one month later. Adobe, are you listening and have you solved this problem? Any one know what Adobe Acrobat Reader 9 has done to solve this?

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Tazman210

Participating Frequently

Guys,

Version 9 has been old for quite sometime. Install X be done!

Tony

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Actxiom

Participant

I did. Thanks.

Somebody ought to shut the whole thread down and post the Reader 10 message to that effect, Tony. Some of us have not used Adobe Acrobat Reader for some time. Why not the suggestion, since we get so many messages regarding automatic, or almost, updates . . . why not automatically update everyone with Reader X. That would have saved at least half the 247,000 people that viewed the discussion boards about this issue. Come on Adobe. It's really amazing to me that this problem has been on the discussion boards since 2008. That's a long time to tick your customer base off. And another curiosity, I wonder why I have not noticed the problem until recently?

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Anonymous

i was having the same problem but when i update to the latest X version, it all worked.

You guys can try to see if it works.

J

Johnny_L_G

Participant

HI Nicole,

I couldn't fix the problem in Explorer 9 so i installed Google Chrome........now if i want to just browse i find Explorer the best but when i get to a site that requires Adobe i need to cut and past the page into Chrome.

At least i have a solution.

Cheers John

C

CJ_Mouse

Participant

I installed Adobe Reader 9 on my MAC OS X 10.4.11 because I got a screen prompt saying a .pdf opening in the browser was different? or newer? or something and it might not display well. Had trouble getting the darn install to work, but then it was successfully installed. Aha. Not a single .pdf would open in the browser, even the ones I had just been looking at using Adobe Reader 8. Read a little of this thread and saw it is apparently a very common problem, amazingly enough. (Why urge users to download newer version that doesn't work, won't display .pdfs in a browser??)

Fortunately, I hadn't emptied the trash of the old Adobe Reader 8 yet.

And, as others have noted, there is no uninstall app for AR 9, even though instructions say there is supposed to be. Went online to adobe and did search for uninstall for AR 9, hoping there would be one i could download. Nope. So I set about uninstalling on my own, just trashing the AR 9 folder and app, but not all of it will empty in trash. I did hard drive search of all things with "adobe" and trashed them. But I still got messages saying a localized.rcsc (something like that) and an Adobe Air something can't be trashed because they're in use. At this point, the pdfs still won't display.

So used the MAC "secure trash" which forces the trash to empty even when something is in use. Put Adobe Reader 8 back in the apps folder and voila, I have a working browser that will show pdfs again! Only took about 3 hours!

I hope this is helpful to someone else who has discovered the nightmare of Adobe Reader 9.

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paje67

Participant

I am now up to Adobe 9.4. Have been having this same problem for months.

Running on Firefox...

Changing the default under options seemed to have worked for me.

Need to change the default to Adobe Reader 9.4.

Hope this helps anyone.

J

Johnny_L_G

Participant

Yes folks its a a real hassle

I'm also back to 8v now also.

Deleted all other Adobe programs,shut down firewalls,followed all the suggestions etc etc etc

Still get the same pop up box "Can't use Adobe reader to view a PDF from your browser"

Anyone found a different fix,it seems that going back to 8v fixed most...... but not mine.

Running Windows 7 and Explorer 9

Been without now for weeks.....

HELP!

JLG

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bennettfam4

Participant

I have Windows 7 and internet explore this is what worked for me on a government computer that I could not change that much on due to "lack of access"

I went to Edit > Preferences > Internet and turned off "Display PDF in browser" and unchecked the other boxes.

It now simply open as a PDF file which is fine for me.

J

Johnny_L_G

Participant

Where did you find Edit Preferences?

And you say you unticked open in broser,is that correct?

See my post today

Cheers Johnny.L.G

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petera59

Participant

prf files on windows internet 9.. .... Yo will have to remove intenet 9 until the conflict is resolved. Removing, will just revert to your previous windows

petera59@hotmail.com

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Anonymous

Tried for months to resolve this problem. Was finally able to resolve by installing Acrobat X.

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Johnny_L_G

Participant

Didnt work for me,i'm back to 8v.............see my post today

Johnny.L.G

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crazyraccoon

Participant

Solution

This post assumes we have Acrobat 8... installed. Don't disable Browser opening PDF in Acrobat's preferences as someone suggested or any of the other tricks.

From the beginning, Acrobat and Reader are installed:

1. UNINSTALL Reader only.

2. Download and Install Foxit Reader.

3. Open Foxit, menu Tools > Preferences > Internet > Web Browser Options. make sure "Display PDF in Browser" is checked (unchecked by default).

I can now launch a pdf that normally opens a browser and I'm back in business.