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_Mary_Y__Smith_
Participant
July 5, 2008
Question

Reader 9 won't open PDF from web browser

  • July 5, 2008
  • 167 replies
  • 116096 views
I just installed Reader 9, and now when I click on a link to a PDF on a web page I get this message: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again." Since I AM running version 9, this seems peculiar. Any ideas?

Mary
    This topic has been closed for replies.

    167 replies

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    _Sean_De_Gruchy_
    Participant
    July 16, 2008
    Open Reader 9.0 . Open "Edit" then " Preferences" then "Internet" from the list on the left then deselect "display pdf in browser" hit O.K.

    Now it will open it directly in to a pdf instead of trying - and failing !!- to open it in a new browser.

    Let me know how this works out for you , it works for me after a few weeks of trying to figure out what the heck was going on.
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    _Sarunas_Leonas_
    Participant
    July 16, 2008
    I have tried all available options presented here in this Forum. The only option which is still succesfull is uninstalling the version 9 and instaling the latest Adobe Reader 8.1.2. After installing this, everything is back to normal and working fine.
    So, it seems, I will wait for some fixes from Adobe with veriosn 9.
    X
    xpedroza
    Participant
    August 17, 2011

    Yeap, a friend said me that, but I cann't get that old version. It isn't available in the Adobe webpage. What can I do?

    A
    Actxiom
    Participant
    August 18, 2011

    Just download Reader X from their website. They said it would work ok. I downloaded the Reader X but haven't given it a test drive yet. You should be OK.

    The forum discussion board registered people 247,000 people that viewed one person's complaint about this same issue starting in 2008. I have never had the problem until just recently. Somehow something triggered this glitch. I noticed that Google.docs was involved in the development of the pdf files. I don't understand this stuff but they did a good job screwing up a lot of people. And nobody, of course, will admit it. They probably already have been fired.

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    _john_smithybottom_
    Participant
    July 16, 2008
    i have the same problem. I can clearly trace it to uninstalling adobe acrobat pro trial version that came iwth my sony. Now when i download reader 9, and foxit pdf readers, both don't work in webpages! i get that same error message. What can i do, reinstalling does nothing and i can find nothing in settings for either reader or explorer to fix it. The problem also persists in firefox.
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    _Minimoop_Max_
    Participant
    July 16, 2008
    Hi, I have the same problem and could be solved by clicking on tools, internet options, advanced and ensure the option enable third party extensions under browsing.

    However, I have a different problem. First, there is a windown that says that the document is being prepared. This window was not present in the earlier versions. Secondly, when I download several documents from the browser, it hangs and the internet browser closes by itself and reopens at the home page. Thirdly, when I tried to save the document, every time, it is the root directory that is being displayed. Previously, it was the last subdirectory. Any suggestions?
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    _Sarunas_Leonas_
    Participant
    July 16, 2008
    This registry fix doesn't help me. I'm running Vista and still it displays out of the browser.
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    _Ted_Neubauer_
    Participant
    July 15, 2008
    I have used these reg keys to fix this problem. Copy and paste the text below into notepad and save it as "AdobeFix.reg". Double-click the saved file to add the entries into your registry.

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\acrobat\DefaultIcon]
    @="C:\\Program Files\\Adobe\\Reader 9.0\\Reader\\AcroRd32.exe"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\acrobat\shell]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\acrobat\shell\open]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\acrobat\shell\open\command]
    @="C:\\Program Files\\Adobe\\Reader 9.0\\Reader\\AcroRd32.exe /u \"%1\""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SOFTWARE\Adobe\Acrobat\Exe]
    @="\"C:\\Program Files\\Adobe\\Reader 9.0\\Reader\\AcroRd32.exe\""
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    _ersin_
    Participant
    July 10, 2008

    Thank you!

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    _neothemachine_
    Participant
    July 10, 2008
    Hi, I just installed a fresh Windows Vista Business 32bit with Firefox and Adobe Reader 9 and have exactly the same issues. I think it's simply a bug in the software. Any other suggestions?
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    _Seth_Schipinski_
    Participant
    July 8, 2008
    Aandi, let me tell you what I know to be installed on my computer: Adobe Air, Adobe FlashPlayer ActiveX, Adobe Reader 9, and Adobe Shockwave Player 11. Flash videos from my browser will not play, even though I have installed the last version of Adobe Reader. What's the problem? Are any of my installed programs conflicting?

    Thanks !!
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    _Ginger_Pete_
    Participant
    July 8, 2008
    I have been getting the "need Adobe reader 8 / 9 " message on my Vaio running Vista when trying to view web PDFs despite having installed 9 3 times.
    If you save the PDF to desktop and then try, it opens fine.

    On some PDFs the message says that I need to associate the file type with a program but it already is if you look at the association list.

    Hate this VISTA !

    GP
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    _Aandi_Inston_
    Participating Frequently
    July 8, 2008
    >I have been getting the "need Adobe reader 8 / 9 " message on my Vaio running Vista ...

    Do you have any other version of Acrobat or Reader also installed, as
    Mary does?


    Aandi Inston
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