Reader crashing shortly after opening
Hi there,
Adobe reader is crashing shortly after opening any PDF. I can open Reader without loading a PDF. Each time I get the following in Event Viewer:
Faulting application name: AcroRd32.exe, version: 18.11.20040.19174, time stamp: 0x5af4c57c
Faulting module name: AGM.dll, version: 4.30.75.1, time stamp: 0x5af4c62b
Exception code: 0xc0000005
Fault offset: 0x00065bf2
Faulting process ID: 0x2034
Faulting application start time: 0x01d3fd8369f3acaa
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AGM.dll
Report ID: 3091ea32-9773-4398-9504-807425848240
Faulting package full name:
Faulting package-relative application ID:
I've tried virtually every suggested fix I've come across along with a few others:
Reinstall Reader
Fully reinstall by using a cleanup utility after uninstall
Accepted EULA by running EULA.exe
Created/deleted various folders within the Reader installation folder and appdata for the user
Tried as a different user (same issue)
Disabled protected mode (along with a load of other settings in case these affected anything)
Reinstall graphics card drivers
Ensured Windows is up to date
PC has been rebooted numerous times during this
Tried various PDF's, from something with little to no data to CAD drawings, all have the same issue
Foxit reader is able to load these PDF's without issue.
A number of these fixes fixed the issue briefly, before it started happening again.
Any suggestions/fixes would be great. I'm running out of ideas.
