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joegio13
joegio13
Participant
October 16, 2018
Answered

Reader DC continues to prompt sign in (2019.008.20074)

  • October 16, 2018
  • 2 replies
  • 1331 views

I have several end-users who are experiencing this issue.  It wont allow them to open a file without getting prompted to sign in.  At times if it does allow them to cancel out, it prompts them to log in every time they open a new pdf.  This is creating a huge problem with our users as it is interfering with their workday.  Is there anyway to disable the signin prompt.

This topic has been closed for replies.
Correct answer AnandSri

Hello Joegio,

I am sorry for the delayed response and inconvenience caused, please install the latest patch of Adobe Reader from help>check for updates, or install it manually from DC Release Notes — Release Notes for Acrobat DC Products

Reboot the machine and check.

Let us know if you experiencing any issue.

Thanks,

Anand Sri.

2 replies

AnandSri
AnandSri
Legend
October 16, 2018

Hello Joegio,

We're sorry for the trouble you had with Adobe Reader, we have already reported this issue to the Engineering team and they are working on a fix on high priority. We are working on the fix and will share an update soon.

Let us know if running Adobe Reader in Compatibility mode works.

Thanks for your time and patience thus far.

Regards,

Anand Sri.

joegio13
joegio13Author
Participant
October 23, 2018

This issue is still occuring.  Compatibilty mode isn't helping.   any updates?

AnandSri
AnandSriCorrect answer
Legend
November 21, 2018

Hello Joegio,

I am sorry for the delayed response and inconvenience caused, please install the latest patch of Adobe Reader from help>check for updates, or install it manually from DC Release Notes — Release Notes for Acrobat DC Products

Reboot the machine and check.

Let us know if you experiencing any issue.

Thanks,

Anand Sri.

~graffiti
~graffiti
Legend
October 16, 2018

Make sure compatibility mode is checked in Reader preferences.

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