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E
English Coach
Participant
May 5, 2021
Question

Reader DC crashes. File appears to no longer exist.

  • May 5, 2021
  • 2 replies
  • 1549 views

Hi there,

I’ve just had a Reader DC crash.

I had two instances open.

In one I was annotating a pdf with comments.

Both instances crashed.

The file I was annotating now appears to no longer exist.

I had been saving the file manually since Friday last. But basically, it’s no longer in the location I saved it to.

When I restarted Reader DC, it only gave me the option of restoring pdfs in the *second* of the two instances (so, not in the instance I was annotating in).

Anyone out that who can help me save the over seven hours of work I’d already done on that pdf?

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
May 5, 2021

Do you have a backup? I take them every night so I could always go back to the day before.

E
English CoachAuthor
Participant
May 5, 2021

Not so regular Test Screen Name (yes, I know).

 

I'm actually currently moving from one backup solution to another; so my backups are little flakey.

 

Glad I found a version. But have had two further crashes since.

 

Something with the pdf perhaps...

T
Test Screen Name
Legend
May 5, 2021

My suggestion if you are stuck with this (perhaps) flaky file is to save each time to a brand new name. You can then go back at your leisure to whichever one works. (If multiple files should disappear you will know there is actually a problem with the system or the disk).

E
English CoachAuthor
Participant
May 5, 2021

Strike that. Found it in a temp directory in my data partition.

Strange (for me) that Reader DC actually deletes the file from the location I've been saving it to for six days.

 

The two double scotches I drank to calm my nerves, can I bill them to Adobe?

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