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spolaorso
Participant
February 20, 2018
Answered

Reader DC crashes on windows 10

  • February 20, 2018
  • 2 replies
  • 5353 views

Adobe Acrobat Reader DC - Italian - Version 18.009.20044 is not working on my Windows 10 system. How to downgrade to the previous version?

I never had problems with my previous version of Adobe Reader, but recently I was invited to upgrade by that usual well-known message.

Now the new version is not working at all.  Is crashing whenever I open a file or even if I open the application alone.

I searched on google and I found here a suggestion: https://forums.adobe.com/thread/1910388

But it's a joke! It suggests downloading the same version!

Any real true help on how to downgrade to the previous version will be appreciated.

Thanks

    This topic has been closed for replies.
    Correct answer spolaorso

    On July 31 2018, the access is granted only by furnish  UserName and Password ... opssss It seems it working by refreshing the page

    2 replies

    try67
    Community Expert
    try67Community Expert
    Community Expert
    February 20, 2018

    That link is correct, and it's not the same version, despite the title. Go to it and select Windows XP as your OS and you'll get a download link for Reader XI. You can also get it here: ftp://ftp.adobe.com/pub/adobe/reader/win/

    S
    spolaorsoAuthor
    Participant
    February 21, 2018

    I've done it! But nothing change!

    It still crashing!

    I've uninstalled the program using CCleaner because there is no other way to uninstall the program other than using him or the setting panel of Windows 10.

    (As far as I can see, Adobe does not provide an "uninstall" voice together whit the program.)

    Then I installed the program using the link

    http://get.adobe.com/it/reader/enterprise/ which is not an FTP as you mentioned in your answer.

    If I follow your suggestion, I can not see any Italian version into the last directory:

    1801120036/ dated 12/02/18, 12:34:00

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    February 28, 2018

    Hi Spolaorso,

    Sorry for the delay in response.

    As you are experiencing an issue with Adobe Acrobat Reader DC version 18.009.20044, please try to update the application to the latest patch released.

    You can refer the help document Release Notes | Adobe Acrobat, Reader for information on the latest updates of the application.

    If you still experience the crashing issue on your windows machine, please try the troubleshooting steps mentioned here Resolve Acrobat DC intermittent crashes on Windows

    Hope it helps.

    Let us know how it goes.

    Regards,

    Meenakshi

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 20, 2018

      [moved from Installing, Updating, & Subscribing to Acrobat to Acrobat Reader]

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