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V
vane42
Participant
March 20, 2020
Answered

Reader DC crashes when opening a pdf in form type

  • March 20, 2020
  • 1 reply
  • 2613 views

Reader DC crashes when opening a pdf in form type.

Please see the image below.

This topic has been closed for replies.
Correct answer gauravs43202023

Hi,

Could you please repair the installed Adobe Reader and see if it works.

If Acrobat still crashes, we need crash dump to look into it further.

 

Steps to create the crash dump:-

When Adobe Acrobat Reader DC crashes , open Windows Task Manager
Got To “Processes” tab
Right click on the process "Adobe Acrobat Reader DC" and click "Create dump file"
Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
Upload this DMP file on Adobe Document Cloud or any Cloud Storage and share the link of the uploaded DMP.
We will investigate it once you share the info with us.

 

Thanks,

Gaurav

1 reply

gauravs43202023
Adobe Employee
gauravs43202023Correct answer
Adobe Employee
March 20, 2020

Hi,

Could you please repair the installed Adobe Reader and see if it works.

If Acrobat still crashes, we need crash dump to look into it further.

 

Steps to create the crash dump:-

When Adobe Acrobat Reader DC crashes , open Windows Task Manager
Got To “Processes” tab
Right click on the process "Adobe Acrobat Reader DC" and click "Create dump file"
Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
Upload this DMP file on Adobe Document Cloud or any Cloud Storage and share the link of the uploaded DMP.
We will investigate it once you share the info with us.

 

Thanks,

Gaurav

V
vane42Author
Participant
March 20, 2020

Hi,

 

The dump file is here.

gauravs43202023
Adobe Employee
gauravs43202023
Adobe Employee
March 20, 2020

Hello, 

 

Thanks for sharing the process dumps.

But to analyze it deeper, can you please share the crash logs as per the process mentioned in below WIKI ?

It will be really helpful.

 

https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

 

Check the steps under the head "Collecting logs when Acrobat/Reader DC crashes in Windows".

 

Thanks,

Gaurav

 

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