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March 22, 2017
Question

Reader DC crashing when displaying scientific formulae in PDF

  • March 22, 2017
  • 0 replies
  • 675 views

Hi,

We've had some exam board PDF's sent to us which contain scientific formulae.
Every time we reach a page with a formula on, Reader DC crashes.

We've tried a clean install of DC, but that hasn't resolved the issue.

Problem occurs on every computer we've tried it on.

All Windows 10 64-bit.

I've copied the Event viewer logs from the crashes below.

Thanks,

Steve

Error, Application Error, ID 1000, Task category (100)

Faulting application name: AcroRd32.exe, version: 15.23.20070.19033, time stamp: 0x58a745fb

Faulting module name: MakeAccessible.api, version: 15.23.20053.15062, time stamp: 0x585d5453

Exception code: 0xc0000005

Fault offset: 0x000b879d

Faulting process id: 0x2dd0

Faulting application start time: 0x01d2a2ef8d11fd4b

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\MakeAccessible.api

Report Id: 9c46c315-6371-419b-96b1-1c5395c4e72f

Faulting package full name:

Faulting package-relative application ID:

Information, Windows Error Reporting, Event ID 1001, Task category None

Fault bucket 108754094289, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: AcroRd32.exe

P2: 15.23.20070.19033

P3: 58a745fb

P4: MakeAccessible.api

P5: 15.23.20053.15062

P6: 585d5453

P7: c0000005

P8: 000b879d

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER99BD.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AcroRd32.exe_6115e3ace8c161f9c6b13dbdf6757ac9a9c51472_2cd452a7_20bcb66d

Analysis symbol:

Rechecking for solution: 0

Report Id: 9c46c315-6371-419b-96b1-1c5395c4e72f

Report Status: 0

Hashed bucket: 364968612231d2ad4c3541e2aa867554

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