Reader DC crashing when displaying scientific formulae in PDF
Hi,
We've had some exam board PDF's sent to us which contain scientific formulae.
Every time we reach a page with a formula on, Reader DC crashes.
We've tried a clean install of DC, but that hasn't resolved the issue.
Problem occurs on every computer we've tried it on.
All Windows 10 64-bit.
I've copied the Event viewer logs from the crashes below.
Thanks,
Steve
Error, Application Error, ID 1000, Task category (100)
Faulting application name: AcroRd32.exe, version: 15.23.20070.19033, time stamp: 0x58a745fb
Faulting module name: MakeAccessible.api, version: 15.23.20053.15062, time stamp: 0x585d5453
Exception code: 0xc0000005
Fault offset: 0x000b879d
Faulting process id: 0x2dd0
Faulting application start time: 0x01d2a2ef8d11fd4b
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\MakeAccessible.api
Report Id: 9c46c315-6371-419b-96b1-1c5395c4e72f
Faulting package full name:
Faulting package-relative application ID:
Information, Windows Error Reporting, Event ID 1001, Task category None
Fault bucket 108754094289, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: AcroRd32.exe
P2: 15.23.20070.19033
P3: 58a745fb
P4: MakeAccessible.api
P5: 15.23.20053.15062
P6: 585d5453
P7: c0000005
P8: 000b879d
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER99BD.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AcroRd32.exe_6115e3ace8c161f9c6b13dbdf6757ac9a9c51472_2cd452a7_20bcb66d
Analysis symbol:
Rechecking for solution: 0
Report Id: 9c46c315-6371-419b-96b1-1c5395c4e72f
Report Status: 0
Hashed bucket: 364968612231d2ad4c3541e2aa867554
