Reader DC fails and freezes on screen

I am using Win 7 Home Premium 64-bit and trying to access pdf files saved on my hard drive. I have tried opening several files which I know worked previously. When I open Reader DC, it crashes and gives the following windows message:  Adobe Acrobat Reader DC has stopped working
I am unable to close the program either through the pop up box or with Win Task Manger-Applications-End Task. To get Reader to close, I have to go to Processes and end the process tree.

I followed your intermittent crash on Windows procedure but no luck.
1. I tried to update, but it was already updated to version 2019.008.20071.
2. I cannot repair because the program crashes before repair completes.

3. Protected view was already turned off. I verified this.

4. I attempted to run Distiller, but it was not found on my pc.

5. Another user account doesn't work either.
6. Restarted system and repeated steps 1-5. Reader DC still crashing.
7. After these unsuccessful attempts, I uninstalled, redownloaded, and reinstalled the program.
8. It crashed yet again, so I repeated steps 1-6.

9. Then, I tried running it as administrator with the same results.

There is no report button in the error box, but I can expand problem details to get the following information:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: AcroRd32.exe

  Application Version: 19.8.20071.41678

  Application Timestamp: 5ba32fd4

  Fault Module Name: ucrtbase.DLL

  Fault Module Version: 10.0.14393.2247

  Fault Module Timestamp: 5adc1a6f

  Exception Code: 40000015

  Exception Offset: 000891fa

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

  Additional Information 1: ef51

  Additional Information 2: ef51dcc603fe436e1a81a53c67a7c4fe

  Additional Information 3: 19b5

  Additional Information 4: 19b5859e2272d264231a335664b53e3c