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glowlily
glowlily
Participant
June 4, 2018
Question

Reader DC freezes when moving comments, bug?

  • June 4, 2018
  • 1 reply
  • 2761 views

Hi,

I experience the same phenomenon nearly every time I try to move comment text boxes in Reader DC. It's happened anywhere from 20 minutes to a couple hours after I've started working in a file. I'll go to move a comment and the application will freeze, as though I now have a screenshot of the application rather than a functional piece of software. There is no "not responding" indicator tacked onto the program title bar and I cannot close the application. My company's tech support team has tried repairing the installation, clearing my temp folders, and increasing the size of my virtual memory paging file to no success. They have no idea why this is occurring.

I didn't have this issue prior to upgrading to Reader DC. Is this a bug in this software version? Does anyone else experience this problem?

This topic has been closed for replies.

1 reply

AnandSri
AnandSri
Legend
June 5, 2018

Hello Glowlily,

Sorry for the delayed response and inconvenience caused. As per the description above, Adobe Reader DC is freezing when moving comments text box, Is that correct?

What is the dot version of Adobe Reader DC installed? To identify refer to the steps in the following Adobe article Identify the product and its version for Acrobat and Reader DC

Make sure that you have the latest version of Adobe Reader DC installed, check for any pending updates of Adobe Reader DC from help>check for updates, reboot the machine after installing the updates.

Please disable the Protected Mode once and see if Adobe Reader is still freezing, navigate to Edit>Preferences>Security(Enhanced)>Uncheck Enable Protected Mode at startup.

Note: Disabling the Protected mode is only for testing purpose, please enable it back.

If the issue persists, please try uninstalling Adobe Reader once using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Please help us with the following information so that we can assist you in a better manner:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

glowlily
glowlilyAuthor
Participant
June 7, 2018

The version I currently have installed is the most recent release, 2018.011.20040

I also tried running with protected mode disabled and it crashed about 5 minutes ago.

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