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default1r5zb8lybmth
Participant
October 5, 2021
Question

Reader DC hängt sich auf

  • October 5, 2021
  • 1 reply
  • 559 views

Fehler taucht auf beim Abspeichern von PDF-Dateien. Fenster öffnet sich, komplett grau oder Fehlermeldung (siehe Screenshots), keine Reaktionen mehr...

 

Adobe wurde bereits via Systemsteuerung repariert / neu installiert --> geht weiterhin nicht

Neustart PC --> geht weiterhin nicht

 

- Betriebssystem: Windows 10

 

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
October 5, 2021

Hi,

 

Hope you are doing well.

As per the issue description that you are getting a blank box or an error message while saving PDFs. Would you mind sharing few details to understand the issue better?

1. Application version?

2. Kindly tell us exact workflow to reproduce the issue.

3. Could you please type the error message, It would be helpful for us to translate and understand.

 

If the box appears while selecting "Save As" then follow the steps below:

1. Edit-> Preferences-> General

2. Clear the check box for the following options:

  • Show online storage when opening files
  • Show online storage when saving files

 

Let us know if that helps.

 

Thanks,

Harsh

D
default1r5zb8lybmthAuthor
Participant
October 18, 2021

Hey Harsh,

 

there is no error message! The small "Save as" window is grayed out and shows no options. The window is completely gray!

Have it completely reinstalled earlier --> still does not work
Version is: 2021.007.20099, 64-bit

Best regards
Thomas

 

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
October 19, 2021

Hi there,

 

Please confirm if you have tried these steps. 

1. Edit-> Preferences-> General

2. Clear the check box for the following options:

  • Show online storage when opening files
  • Show online storage when saving files

Also, here is a discussion link on a similar issue:

https://community.adobe.com/t5/acrobat-reader-discussions/quot-save-as-quot-box-is-blank/m-p/9177178

 

Let us know if that helps.

 

Thanks,

Harsh

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