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T
Tonyd1
Participant
July 23, 2020
Question

Reader DC printing issue

  • July 23, 2020
  • 1 reply
  • 618 views

Has anyone come across a readerDC printing issue when trying to print from an internet based database, the print icon doesn't allow to print.  When clicking on the printer icon, it doesn't respond.  DC works fine if it opens any pdf file and then select print.

thanks

  

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1 reply

Amal.
Amal.
Legend
July 24, 2020

Hi Tony

 

We are sorry for the trouble. As described you are unable to print from the internet based database.

 

We need some more information for a better understanding

 

  • Would you mind sharing the workflow/steps you are doing to print from the internet based database?

 

  • Are you on a MAc or Windows machine and what is the version of the OS?

 

  • Do you get any error message when trying to print from the internet? If yes please share the screenshot of the same for a better understanding.

 

Please try to turn off the protected mode for testing and see if that works for you. Go to Edit (WIndows), Adobe Acrobat Reader DC (MAc) > Preferences > Enhanced Security > Turn off the protected mode and uncheck the enhanced security > Click ok

Note : Please turn on the security after testing

 

Let us know how it goes

 

Regards

Amal

 

 

T
Tonyd1Author
Participant
July 27, 2020

Thank you so much for your response Amal. To start, i am using windows 10, with ie11.  The actual program online is called oneeighty for automotive dealerships.  The problem is surely not with Adobe because if I save the report, and reopen it via adobe, it prints fine.  It only doesn't print from the softare when it generates the preview in adobe, clicking on the printer icon, it just seems it doesn't send the command to print.  The issue is surely ie11.  I removed it, reinstalled it, reset it....all done and still doesn't work.

Thanks again and i will try your suggestions

Amal.
Amal.
Legend
July 27, 2020

Hi Tony

 

I have sent you a private message. please check.

 

Thanks for your time and patience

 

Regards

Amal

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