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K
Kazi_bácsi
Participant
May 23, 2018
Question

Reader DC scrolling glitch

  • May 23, 2018
  • 1 reply
  • 2343 views

When I try to scroll a PDF file, the displayed image will contain lines and won't show the actual image until I click. Similarly, the old picture is shown if I go to another page until the next click. Tried to reinstall and update both Reader and graphics driver, no avail. My system is Windows 8.1, nVidia GeForce 820M (driver 391.35). Could you please help with this?

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1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
May 25, 2018

Hi kazi,

Could you try following troubleshooting steps:

Launch Reader > go to Edit> Preferences > Page display and change following settings:

1. Use a custom resolution

2. Try turning Off the smooth images, line art,enhance thin lines option .

Let us know if you need any help.

Shivam

K
Kazi_bácsiAuthor
Participant
June 13, 2018

Still no avail, see attached picture

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
June 18, 2018

Hi kazi,

Could you try opening another pdf file using Reader to check if its not a file specific issue?

Also, try disabling "Use page cache" under Edit > Preferences > Page display and check if that helps.

If issue still persists, Would it be possible if you can share the pdf file you are working with to replicate the issue at our end? To share the file here in the forums, refer to the steps given here: How to share a file using Adobe Document Cloud

Thank You,

Shivam

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