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martijnk25753673
martijnk25753673
Participant
October 25, 2018
Answered

Reader DC send copy broken again

  • October 25, 2018
  • 1 reply
  • 522 views

Hi,

We had a long open issue with Adobe Reader DC, where if your Outlook was open and you had a PDF open within Internet Explorer and you clicked on the envelop icon and then 'Send Copy' the browser would crash and you couldn't e-mail the PDF.

Then patch 1900820071 came out, we tested it and now send copy was entirely broken!

Next in line was patch 1900820074 and this fixed that bug according the release notes and it even solved our IE issue, 'Send Copy' now worked, no more crashes!

However, now 1900820080 came out October 21st and it's broken again, it doesn't crash but if you now click 'Send Copy' nothing happens. It doesn't attach the PDF to an email so it looks like this patch killed it again, awesome.

Just figured I'd let you know...

    This topic has been closed for replies.
    Correct answer arvindy

    Hi martijnk25753673,

    Thanks for reporting the issue and apologies for inconvenience caused!

    We are not able to reproduce the issue at our end. Could you please provide the following info-

    -Internet Explorer version

    -System Details

    -Outlook version with bit info.

    Meanwhile could you please try steps mentioned in the link: https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

    and see if it helps.

    Regards,

    Arvind

    1 reply

    A
    Adobe Employee
    arvindyCorrect answer
    Adobe Employee
    October 26, 2018

    Hi martijnk25753673,

    Thanks for reporting the issue and apologies for inconvenience caused!

    We are not able to reproduce the issue at our end. Could you please provide the following info-

    -Internet Explorer version

    -System Details

    -Outlook version with bit info.

    Meanwhile could you please try steps mentioned in the link: https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

    and see if it helps.

    Regards,

    Arvind

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