Reader DC stopped working on printing or saving from SAP

Forum|Forum|9 years ago
January 13, 2017
5 replies
9903 views

Interesting problem....prior to 15.023.20053 update, from within SAP we would do a Print Preview, redirect the output to PDF!, and it would open Reader DC and allow us to save and/or print. Since the update, choosing either save or print causes Reader to error out with "Adobe Acrobat Reader DC has stopped working" and subtext "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".

Uninstalled the software and reinstalled/repatched to 15.023.20053, same error. Uninstalled the software and reinstalled an older version (in this case, 15.009.20069) and everything worked again as normal. SAP tells us that it's "obviously an Adobe problem" and won't even look at the issue.

I'm faced with a mandate to keep Adobe patched to the most recent release, and a recent release that won't do what we need. Is this a known issue that will be resolved in the next patch? Any suggestions (besides using the old version?)

This topic has been closed for replies.

Correct answer AshuMittal9644438

Hi guys,

we are receiving a lot of complaints by our business, since the preview of document in SAP is taking toomuch time.

We have Version 15.023.20056 installed.

Thank you for an update

Regards

Claudio

Hi all,

We've released an update that addresses the browser related slowness issues with PDFs. This update will be automatically pushed to all existing installations of Reader.

If you'd like to apply this update immediately, please open Reader and visit Help > Check for Updates.

More details about the release are here: Release notes | Acrobat DC, Acrobat Reader DC | Update, February 16, 2017

Please let me know if you still face any issues.

Thanks,

-ashu

T

Test Screen Name

Legend

Tell Adobe !! We can just sit here and agree there is a problem, it does nothing to fix it.

T

Test Screen Name

Legend

So tell Adobe! We don't seem to have any ideas here in the community.

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Astonishing_adventure98A4

Participant

I have exactly the same problem.
All the computer in our organization use sap! to print to pdf.

when i install 15.020.20039 it works but this install updates itself to 15.023.200.53 then it doesn't work.

AshuMittal9644438

Adobe Employee

Hi,

We have released an update today that fixes the crash issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

Please let us know how it goes.

Thanks,

-ashu

PS: Please mark the post as answered if this resolves your issue.

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Anonymous

Hi,

we have stillt the same error though we installed the new update to vers. 15.023.20056.

SAP takes 14 seconds to close the document viewer window with the PDF (with the message "... not responding"

Falk

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Anonymous

After the January 2017 DC Reader update to 15.023.20053 via Windows 10 update, I received the same error messages when I tried to open the reader, this crashed on opening and I couldn't print any pdf files. After much frustration, I realized that the "problem" was a compatibility issue. In the reader "Properties" window, I selected the "Compatibility" tab. There I saw that "Run this program in compatibility mode for" was by default checked for "Windows 7" (my former OS), as there was no option in the drop-down menu for my current OS "Windows 10". I unchecked the "Windows 7" option and left this box unchecked. After saving, my problem was resolved and I can now open the reader successfully and print files with no error messages. Hope this works for you as well.