Inspiring

Answered

Reader DC update - Email in Internet Explorer not working

Forum|Forum|7 years ago
October 2, 2018
8 replies
10208 views

We have updated Acrobat Reader DC to version 2019.008.20071 with Internet Explorer extension version 2019.8.20071.303822. Since updating, we are unable to send the PDF as email through Internet Explorer. If we download the PDF and open it on Acrobat Reader DC, we are able to send it through email and it will attach to Outlook.

When we attempt to send through email, you can press the Send as Attachment, select the Use default email (Outlook) radio button, but you cannot press the Continue button. It will animate that it is pressed but nothing happens.

Our previous version of Reader DC is 2018.011.20063 with Internet Explorer extension version 17.12.20093.238000. This version we were able to send the PDF as an email attachment through Internet Explorer.

Is there any settings that need to be changed in either Internet Explorer or Acrobat Reader DC itself that would allow us to send emails through Internet Explorer in the latest update?

**2018.10.02** Update: If you open a PDF on Internet Explorer and then try sending it as an email and attach a local PDF file, an email will be created but only the local PDF file will be attached. I believe that Reader is not attaching the temp file generated from opening the PDF in Internet Explorer.

Message was edited by: Richard Chou

This topic has been closed for replies.

Correct answer arvindy

Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback.

Thanks for your patience and support!

Regards,

Arvind

aleeWF

Participant

We are having the same issue after the latest update--cannot add pdf to as an attachment to new email in Outlook 2016 when viewing the pdf in IE using the email button (nothing happens when you click the button). Email button works when viewing the file in an Adobe window instead of the browser. Hopefully a fix is coming soon...

A

arvindyCorrect answer

Adobe Employee

Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback.

Thanks for your patience and support!

Regards,

Arvind

kurtr71527015

Participant

First tests are positive, problem solved after installation 19.008.20074 update.

See 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

A

abigailm65782191

Participant

I'm having the same problem when trying to send PDFs as attachments to Gmail.

P

pdknell10

Participant

Same issue, really need a fix

M

MS_ShiftAuthor

Inspiring

I believe Reader DC will automatically update. You should be able to use the 18 version for awhile but it will eventually automatically update to 19. There probably is a way to disable this but so far I've only read that you must do some registry modifications.

M

MS_ShiftAuthor

Inspiring

Current work around is to download the PDF and then send it from there.

M

MrWizard77

Participating Frequently

Same issue here. Anyone have any news on a workaround?

kurtr71527015

Participant

Same issue after update to V2019.008.20071.

Also reported on New update won't send email attachment