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stephenc53004390
stephenc53004390
Participating Frequently
February 24, 2017
Question

Reader DC won't run after download?

  • February 24, 2017
  • 2 replies
  • 863 views

I download Reader DC, click finish and the open Reader DC box is clicked but it doesn't open.  Doubleclick the Acrobat Reader DC shortcut but still won't start.  Using Windows 10.  Any ideas?

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    2 replies

    stephenc53004390
    stephenc53004390Author
    Participating Frequently
    March 27, 2017

    Earlier I noticed my cpu was always 50% to 60% busy so I went into the windows management instrumentation module and stopped some startup processes including one adobe process I thought was looking for updates.  What processes are needed by Reader to start up?

    S
    Community Manager
    sb116Community Manager
    Community Manager
    February 24, 2017

    Hi Stephenc53004390,

    Please try the link below to install the application:

    Adobe Acrobat Reader DC Install for all versions

    Also, if the issue still persists, uninstall and reinstall the application using Adobe Cleaner Tool in the link below:

    Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Let me know how it goes.

    Thanks,

    Supriya

    stephenc53004390
    stephenc53004390Author
    Participating Frequently
    February 25, 2017

    Thank you Supriya. I tried the cleaner and the reinstall and the results

    are the same...

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