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steves5941261
Participant
February 8, 2017
Answered

Reader doesn't open properly

I keep getting a message that says Acrobat could not open.  What's up?

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    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    February 8, 2017

    Hi Steves5941261,

    The application might got corrupted.

    You may please uninstall the existing application using the cleaner tool-Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    And download the latest one through- Adobe Acrobat Reader DC Install for all versions

    Let us know if that doesn't work.

    Regards,

    Akanchha

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    4 replies

    Keerthan26733675649p
    Participant
    October 22, 2022

    my pc os is windows 7

     

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    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    February 8, 2017

    Hi Steves5941261,

    The application might got corrupted.

    You may please uninstall the existing application using the cleaner tool-Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    And download the latest one through- Adobe Acrobat Reader DC Install for all versions

    Let us know if that doesn't work.

    Regards,

    Akanchha

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    steves5941261Author
    Participant
    February 9, 2017

    Thanks, your suggestion worked although I had some trouble uninstalling and

    reinstalling Reader.

    The uninstall program did not work so I resorted to shredding the installed

    version of Reader with McAfee. After several unsuccessful tries at

    reinstalling the Windows 10 version of Reader DC, I was finally successful

    by installing the Windows 7 version. I guess this is because my PC was

    originally running Windows 7 but was upgraded to Windows 10.

    *Steve *

    *"Any intelligent fool can make things bigger, more complex and more

    violent. It takes a touch of genius and a lot of courage to move in the

    opposite direction" - Albert Einstein.*

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      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      February 9, 2017

      Steves5941261,

      Thanks for putting your efforts and sharing the steps you followed.

      and its good to hear that you managed to make it work.

      Let us know if there is any further assistance is required.

      Akanchha

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