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Reader download fails- Newer version already installed - How to fix?

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Hello --

I am unable to install adobe reader dc -- fails to complete installation because "newer version already installed' -- I do not have any adobe reader version installed -- I have tried all solutions I have found in forum so far -- including 1) download and run adobe cleaner tool --still will not complete installation -- my Lenovo support team has tried many solutions -- none successful -- my last attempt resulted in ERROR 1722 - there is a problem with this windows installer package --Contact your support personnel or package vendor -- I was using installer package from Adobe Reader -- Can anyone provide a solution to this problem??

Thanks for any assistance -- Steven21

Downloading, Installing, Setting UpAcrobat Reader !

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AkanchhaS8194121Correct answer

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Hi Steven,

As mentioned above, that you have tried all the solutions you found on forums so far. I assume you have already run the cleaner tool to uninstall the old traces of the application's.

If not, then you may run the cleaner tool- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

And try installing the Reader through - Adobe Acrobat Reader DC Install for all versions

If still doesn't work then try in different user account. How to create a hidden admin, you may check- Enable the (Hidden) Administrator Account on Windows 7, 8, or 10

Let us know the update.

Regards,

Akanchha

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AkanchhaS8194121Correct answer

Legend

Hi Steven,

As mentioned above, that you have tried all the solutions you found on forums so far. I assume you have already run the cleaner tool to uninstall the old traces of the application's.

If not, then you may run the cleaner tool- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

And try installing the Reader through - Adobe Acrobat Reader DC Install for all versions

If still doesn't work then try in different user account. How to create a hidden admin, you may check- Enable the (Hidden) Administrator Account on Windows 7, 8, or 10

Let us know the update.

Regards,

Akanchha

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arjunt63757756

Participant

Hi Steven,

I am facing the same issue. I have genuine windows 7 professional service pack1 -- I tried clean up tools mentioned above--tried logging in with admin user---tried deleting my trash--tried cleaning up registry--ran malwarebyte--ran CC clean up---ran sys debug query in cmd---but still not able to download acrobat reader DC.

BUT

If I install adobe reader 11 it would install with no problem. And I am able to open documents with it but not able to use some necessary commands.

I tried downloading Adobe reader DC directly from site and shows me the same problem and then I tried installing adobe reader 11 and tried to update via notification which say adobe reader DC is available and would get the same error. I am pretty sure that hardware requirement on my PC are the greatest one. Please let me know how to fix this issue. I am interested in getting the issue fixed but I am more interest in knowing why is it doing this, as I work in IT field and curious to know the root cause of it so I can explain my users why this is happening.

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LeoUpdaterX

Participating Frequently

Arjun,

Your issue seems different.

Please make sure that "C:\Program Files (x86)\Adobe\Acrobat Reader DC" folder is absent before you try to install Reader DC.

Also, it could be useful to have verbose MSI log file to investigate this issue (please google for instructions how to enable MSI verbose logging)

If you get the log, do not post it here, it could be quite large. Instead send it to me privately.

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