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Bob123a
Participant
May 28, 2018
Question

Reader freezes in second display

  • May 28, 2018
  • 1 reply
  • 443 views

When I open up reader DC in my second display, I can't close it and have to go to the task manager to close.  I think this happened after the latest Windows 10 upgrade (1803).  Has anyone else experienced this issue?

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    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    May 29, 2018

    Hi Bob123a,

    As the application freezing, try the troubleshooting steps mentioned here Troubleshoot Windows system errors, freezes | Adobe software

    Check if that helps.

    If that does not help, try once to recreate the preferences.

    Take help of the steps provided in this help document How to reset Acrobat Preference settings to default.

    If the issue still persists, run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and restart your machine.

    Then re-install the application from here Adobe - Adobe Acrobat Reader DC Distribution.

    Let us know how it goes.

    Feel free to update the thread if the issue still persists.

    Regards,

    Meenakshi

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