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thomaso136
thomaso136
Participating Frequently
April 2, 2017
Question

Reader Hangs after first action and uses high CPU until end tasked.

  • April 2, 2017
  • 3 replies
  • 2701 views

Hi - Running Adobe Reader Version 11.0.0

I upgraded the Win 7 on PC from Home Prem to Win 7 Pro and my Adobe Reader hangs and uses CPU anything I do past opening the first screen or first action EVERY TIME. If I hit print, the print screen comes up and it's hung there. If I go to Edit/Preferences, that screen comes up, but I am hung there - can't hit "general" to try adjusting settings others have mentioned. I have tried most or all of the Reg settings that helped folks, but none helped me, regarding the welcome messages. Got the welcome message turned of - didn't help. Made changes at HKLM and HKCU levels, but I am still having the issue. Also - for only opening one document, I always have two AcroRd32.exe in my task manager, although ending one usually ends them both.  Sometimes I also have AdobeRAM.exe running.

Please advise.  Thank you.

    This topic has been closed for replies.

    3 replies

    A
    Anonymous
    August 11, 2017

    Hi guys,

    I have the same issue with acroRd32.exe on my win7 workstations. I have reinstalled the reader, updated too last version, tested the cleaning tool but nothing helps. After some time the CPU runs on 100% and I must kill the process via TaskManager and thats no solution.

    Any updates regarding this issue?

    thomaso136
    thomaso136Author
    Participating Frequently
    April 4, 2017

    Hi Kind Sir.. I did as you asked - Now I have the ugly Adobe Reader DC on my PC and it freezes faster than the Version 11 did.  I can't do a help/about.  I can bring it up and scroll it a tad and it freezes.  Please advise.

    Thank you.

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    April 3, 2017

    Hi thomaso136,

    Could you please try to updating the application to the latest version available.

    You may refer this help link for more information on latest updates: Release Notes | Adobe Acrobat, Reader

    Please let us know if you still experience the issue after updating the application.

    Regards,

    Meenakshi

    thomaso136
    thomaso136Author
    Participating Frequently
    April 5, 2017

    Hi there.. 21 hours ago I replied that I put on the latest version of the reader and it hangs right away - not responding and all grayed out.  Do you have an  "Adobe Reader Removal" script or something so I can clean up and start over?

    (If so I'd like to go back to the XI version after - if possible.)

    Thank you. 

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    April 5, 2017

    Hi thomaso136,

    Please try the troubleshooting steps provided here: Troubleshoot Windows system errors, freezes | Adobe software

    If that does not work, try to run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and restart your system.

    Then re-install application from here: Adobe - Adobe Acrobat Reader DC Distribution

    Let us know if it helps.

    Regards,

    Meenakshi

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