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J
JessicaEl
Participant
January 29, 2020
Question

Reader is not maintaining view settings when opening PDFs in Outlook

  • January 29, 2020
  • 2 replies
  • 408 views

When I open a PDF file directly from my computer, the PDF viewer opens exactly how I want (I don't want any frills, I just want to see the document and nothing else). My co-workers and I email each other PDF documents constantly however, and when I open a PDF in Outlook, the "Page Thumbnails" sidebar is always open and no matter what I try, I cannot make it stay away. Only documents opened in Outlook are affected. Anyone have any ideas how to make it stick there?

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2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
January 29, 2020

It's very strange…
I don't use Outlook, I can't help you further.

Acrobate du PDF, InDesigner et Photoshopographe
JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
January 29, 2020

This is an Outlook setting, you should open PDFs with Acrobat Reader.

Acrobate du PDF, InDesigner et Photoshopographe
J
JessicaElAuthor
Participant
January 29, 2020

The documents ARE opening in Acrobat Reader. I'll clarify - if I click on a PDF document and open it in the Reader from my own computer folder, it opens with the view settings I want to maintain. If I click on a PDF attachment in Outlook and it subsequently opens in the Reader, the view settings are different. Does that make sense? 

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