When I attempt to login to Adobe to access my stored signature and initials (and other features) I can successfully navigate the login prompt in a browser, but when I return to the app it is in a frozen state. The only feedback is the error ping with every mouse click. Please assist.
Hi KwameFields,
Thank you for reaching out, and sorry to hear about your experience with application.
Acrobat relies on a supported default system browser, local app cache & token storage, and OS-level web components. If any of these fail or get out of sync, sign‑in completes in the browser but the app freezes when resuming.
Please try the troubleshooting steps suggested below:
Force close the application and sign out from the Acrobat web:
Close Acrobat using Task Manager (Windows) or Force Quit (macOS).
Open the browser. Ensure that you sign out from the Acrobat web and Adobe account.
Reboot the machine
Relaunch the application and try to sign in.
Ensure that you are using the supported browser.
Corporate VPNs, firewalls, or endpoint protection software may block the return handshake from the browser to Acrobat. Try disabling them temporarily.
Try reinstalling the application once using the steps suggested below:
Remove the application and run the cleaner tool (https://adobe.ly/4vFODk1).
Reboot the machine
Install Adobe Acrobat Reader from the following page: https://adobe.ly/4tr9VQz.
If you still experience the same behavior, please let us know.
Thanks,
Meenakshi
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