Skip to main content
Participant
May 24, 2019
Question

Reader keeps shutting down

  • May 24, 2019
  • 1 reply
  • 7322 views

The PDFs I've been opening today keep disappearing as Reader shuts down. Should I dump the REader program on my Mac and download again?

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    Legend
    May 29, 2019

    Hey Peterc, 

    As mentioned, your Adobe Reader is keep shutting down. Does it happen while accessing any PDF file or any feature?

    Should I dump the Reader program on my Mac and download again?

    Well! that's one of the solution, but before that, we recommend to check certain other troubleshooting steps.

    1- Update the product to the latest version: Choose Help > Check for Updates and then follow the steps in the Updater window to download and install the latest updates.

    2- Turn Off Protected View-

    • In Acrobat, go to Edit > Preferences, and then select Security (Enhanced) from the Categories on the left.
    • In the Sandbox Protections panel, select Off for Protected View.

    Turn off the Protected View

    • Click OK, and then restart Acrobat DC.

    If none of the step helps, then use cleaner tool to remove application: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and reinstall it.

    Let us know how it goes.

    Thanks,

    Akanchha