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cmd6988160
cmd6988160
Participant
June 3, 2019
Question

Reader Login Request

  • June 3, 2019
  • 1 reply
  • 341 views

On a Mac. Adobe reader jumps up and down on the dock it wants me to log in. I can't exit the program or minimize it. I can't do anything til I log in. It's super annoying and frustrating. I don't know why it's logging out. It's not following a shut down, restart, me requesting the program, or upon waking up. Why do I even have to login?

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 10, 2019

    Hi Cmd,

    Sorry to hear about the trouble.

    As per the description given above, I believe you are keep getting login screen every time you open Adobe Adobe Reader. Or is it keep asking to login in loop?

    For better understanding, would you please share the screenshot of the login screen you get? How to attach screenshot on forums: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    Additional: Once Signed In, check for Adobe Reader update. Open Reader>Help>Check for update>Reboot computer.

    We would be looking forward for additional information.

    Thanks,

    Akanchha 

    cmd6988160
    cmd6988160Author
    Participant
    June 24, 2019

    I don't open adobe it just pops up.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 24, 2019

    Do you mean Reader is keep launching automatically? Try disabling it from startup programs, follow the steps mentioned below-

    • Open System Preferences.
    • Go to Users & Groups.
    • Choose your nickname on the left.
    • Choose Login items tab.
    • Check startup programs you want to remove.
    • Press the “–” sign below.
    • You're done.

    Note: This issue has already been reported to engineering, and they are looking into this. We'll share the update with you.

    Thanks,

    Akanchha

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