Reader not working

Question

Hi, I have used Reader DC for years. It now does not open a file. I deleted the app then downloaded it fresh and had the same issue. Only a black screen comes up and the spining ball for Mac. Any Ideas on this?

Amal. · Answer

Hi JoeHug

We are sorry for the trouble. As described the Acrobat Reader does not open a PDF file.

Is this a behavior with a particular PDF file or with all the PDFs? Please try to open a different PDF file and check.

You may also try to turn off the protected mode for testing. Go to Adobe Acrobat Reader > Preferences > Enhanced Security > Turn off the protected Mode and Uncheck the Enhanced Security > Click OK and Check

Note: Please turn ON the security after testing.

If it still doesn't, work, Please try the following steps:

Remove the application using the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
Reboot the Computer
Reinstall the application using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

Let us know how it goes

Regards

Amal

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