Skip to main content
E
erinh89154
Participant
October 10, 2018
Answered

Reader not working in Mac OS 10.13.6

  • October 10, 2018
  • 1 reply
  • 2008 views

I got the error message below after updating to Mac OS 10.13.6 High Sierra. I couldn't find anything about this in the help forums. What do I do?

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Erinh,

    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and then use Acrobat cleaner tool to remove any corrupt or conflicting installation files of Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine again and install Adobe Reader version 19.008.20071 from Adobe - Adobe Acrobat Reader DC Distribution

    Once it's installed, launch Adobe Reader and check for updates from help>check for updates and install the latest version of Adobe Reader 19.008.20074.

    Reboot the machine again and check. If you still experience any issue, please create a test user profile with full admin rights or enable the root account, for steps refer to How to enable the root user on your Mac or change your root password - Apple Support

    Install Adobe Reader and check.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    AnandSriCorrect answer
    Legend
    October 10, 2018

    Hello Erinh,

    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and then use Acrobat cleaner tool to remove any corrupt or conflicting installation files of Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine again and install Adobe Reader version 19.008.20071 from Adobe - Adobe Acrobat Reader DC Distribution

    Once it's installed, launch Adobe Reader and check for updates from help>check for updates and install the latest version of Adobe Reader 19.008.20074.

    Reboot the machine again and check. If you still experience any issue, please create a test user profile with full admin rights or enable the root account, for steps refer to How to enable the root user on your Mac or change your root password - Apple Support

    Install Adobe Reader and check.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices