Reader Open errors

Hello Stevepamc,

We apologize for the inconvenience caused, as per the description above, when you open a PDF file in Adobe Reader, you get an error message "The application was unable to start correctly (0xc0000022).", is that correct?

Please try the following steps to resolve the issue:

• Save your work and close all the applications.
• Run the repair for the of Microsoft visual C++ 2013 Redistributable(x64&x86) and try again.

        To repair: Go to > Control Panel > All Control Panel Items > Programs and Features > Visual C++ Redistributable 2013 (right click            and repair)

• If the above step doesn't help. Uninstall it completely and try reinstalling it.
• You may download the setup using this link from Microsoft Download Centre: Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center
• Restart the computer.
• Locate the application icon>right click on it>choose run as an administrator.
• Follow the steps from the following KB doc to run the application as administrator permanently Run an Adobe program as administrator | Windows 7, Vista (This is also applicable to Windows 10 operating system)

If the issue persists, please share the following details so that we can assist you in a better manner:

• What is the dot version of Adobe Reader installed? To identify, refer to the steps mentioned in Adobe article Identify the product and its version for Acrobat and Reader DC
• Is it specific to one PDF or you get the error message while opening all the PDF files?

Let us know how it goes and share your findings.

Regards,

Anand Sri.