Participating Frequently

Question

Reader printing garbled text

Forum|Forum|9 years ago
January 3, 2017
4 replies
12346 views

Acrobat Reader was working fine on my previous printer but with my new HP 500 with automatic duplexing Acrobat prints something garbled that looks like a twice reversed poor image of my original document.

The same document prints fine in Word, also when I copy the PDF document back into the Word document.

On another PC everything works fine. So it not the printer, not Word on my PC but Acrobat on my PC.

I reinstalled the printer, reinstalled Acrobat, rebooted etc but nothing seems to fix this problem.

Are there any options I have not explored?

My PC is a Sony Vaio VGN-CS21S running Windows 10 and the printer is HP laserjet 500 pro color mfp m570dw

Print and prepress

H

hugoSAPAuthor

Participating Frequently

Thank Shaka Da Man, I did the same but didn't tell anyone : reinstalled the 32 bit version of Adobe. And it worked obviously.

Message to all: Beware of Adobe updates !

H

hugoSAPAuthor

Participating Frequently

Here's how to get the 32 bit version:

First uninstall reader dc 64 bits

Manually delete Adobe Acrobat files left after uninstall !

C:\Program Files\Adobe\Acrobat

C:\Program Files (x86)\Adobe\Acrobat

C:\Program Files\Common Files\Adobe (don't forget this beauty !)

Make sure Adobe ARM is deleted

Kill all tasks and services (see below how)

Now get the 32 bit version

https://get.adobe.com/reader/

Bottom of the page : Do you have a different language or operating system?

Fil in the required field and select the NOT 64 bit version.

That should download readerdc_en_xa_cra_install.exe

Run it but DO NOT LAUNCH ACROBAT READER just close the installation program . If you do : all your efforts have been in vain !!!

First uninstall reader dc 64 bits as described above

Then install 32 bit with readerdc_en_xa_cra_install.exe

Do not launch use or even look at Acrobat Reader before executing the next steps :

Stop automatic updates

Then… DISABLE AUTOMATIC UPDATES FOR ACROBAT

(This is done with the Task Scheduler and the Services as described here: )

https://www.wintips.org/how-to-disable-automatic-update-in-adobe-reader-dc/

Tricky but it works !

DELETE THE AUTOMATIC UPDATE PROGRAMS

All programs in C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\

and armsvc.exe in particular. Also the associated ddl armsvc.dll service

MANUALLY DELETE C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

That still isn't enough ! Somehow the process armsvc.exe and everything in Adobe\ARM\1.0 gets restored "automatically " and the process armsvs.exe is running !

So I try this here:

As explained here : https://winaero.com/enable-disable-inherited-permissions-windows-10/#Disable_Inherited_Permissions_for_a_File_or_Folder_in_Windows_10

Change the owner of armsvc.exe from System to your own user name

, then Disable inheritance

Result:

And for good mesure, I did the same for AdobeARM.exe

Shaka Da Man

Participant

So I hope this helps, I had the same problem today at my law office and if you can imagine after using Adobe Reader DC for months, this just started happening. It only happens when printing from Adobe Reader DC 64 bit on a Windows 10 machine to our HP LaserJet 500, when I print to out other printer which is an HP OfficeJet MFP it doesn't happen. To solve it, I uninstalled Adobe Reader DC 64 bit and reinstalled Adobe Reader DC 32 bit. It's a little tricky to do that on a 64 bit machine because Adobe wants to you to install their 64 bit software, so you need to select the little link that states download older versions from the download page. Once you select that link you are then able to choose your Operating System and specifically what version of Adobe you want to install. Don't be fooled this is OBVIOUSLY an Adobe issue, as it was their update that caused this issue to happen, as everything else on my machine has been status quo. Anyway I hope this saves someone some time.

R

romantic_Lily98A1

Participant

Hi!

I have the same problem as You, with different Windows 7 machines and HP LaserJet Pro 500 színes MFP M570dw.

From Acrobat Reader 9 to DC, all versions is affected by the problem.

Have You since solved the problem?

Abambo

Community Expert

Could you share a scan of a print?

Try "Print as image" (Advanced button of the print dialogue). This renders the page with Acrobat and send an image to the printer. Printer and printer driver interactions can so be minimized. This is a work around, not exectly a solution.

ABAMBO | Hard- and Software Engineer | Photographer

R

romantic_Lily98A1

Participant

Its the same as hugoSAP's.

Adorobat

Participating Frequently

Hi hugosap,

Could you please try checking update for Reader and see if that works:

Launch Reader>click Help menu>select Check for Updates.

What is the version of Reader installed on the machine?

To check the version- under Help menu>select About Adobe Acrobat Reader

H

hugoSAPAuthor

Participating Frequently

Hi Adorobat,

I don't know the number but the title reads "Acrobat Reader DC"

Check for Updates says "No updates available"

Now, this is odd because the version installed (downloaded yesterday) is

2015 release 201.020.20042

File version 15.020.20042.8920

AGM version 4.030.0066

Cooltype version 5.014.00015

Core 15.5120

Is 2015 really the latest ?

And if this is the case can I go back to version 9?

Adorobat

Participating Frequently

Thank for you sharing the info.

Would it be possible for you to share the screenshot with us?

You may visit the following link which explains how to insert the screenshot here in the forums: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Yes, Version 2015.020.20042 is the latest. Going back to Reader 9 would not be a good idea as Reader 9 is not compatible with Windows 10 .

MANUALLY DELETE C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

That still isn't enough ! Somehow the process armsvc.exe and everything in Adobe\ARM\1.0 gets restored "automatically " and the process armsvs.exe is running !

, then Disable inheritance

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