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R
ryanh23448890
Participant
June 7, 2019
Answered

Reader protected mode crashes on copy

  • June 7, 2019
  • 2 replies
  • 2621 views

Hello

Reader protected mode keeps crashing if you try and copy something without clicking on the "Enable all features"

This seems to happen in the new version only 19.012.20034

i have had about 15 users report this to me and my team. They use Windows 7 or 10 64bit and have the newest windows updates.

    This topic has been closed for replies.
    Correct answer michaelw63059778

    Hi there,

    the new Version 19.012.20036 seems to be the fix. I did need to delete the folder %localappdata%\Adobe\Acrobat\DC to completely get rid of the error message (sometimes the error message popped up after closing Adobe Reader DC).

    Greetings,

    Michael

    2 replies

    G
    g3rfx
    Participant
    August 11, 2019

    I can confirm that I have been having this problem too and installing version 19.012.20035 does not solve it. Disabling the protected mode solves the problem which I do not want to do because of security concerns.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 13, 2019

    Hey Ryanh,

    As shared above, Reader protected mode keep crashing. Seems you have already tried disabling Protected mode and application works fine after that.

    If this is the case, then you may refer to this article to understand why this happens and how it can be troubleshooted: Protected Mode troubleshooting | Adobe Reader

    Let us know if you have manged to find the solution by now.

    Thanks,

    Akanchha

    R
    ryanh23448890Author
    Participant
    June 17, 2019

    Hello

    Thank you for the link however none of that applies to me. Do you know anything else that can help?

    Many thanks

    T
    TroubleShooter
    Participant
    July 29, 2019

    We have the same problem. It is very annoying, since we must either take a risk by disabling Protected Mode or retype large amounts of text that could be dealt with much more easily by copying. An answer would be very much appreciated.

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