Reader Stops Working with Windows 10?

Forum|Forum|3 years ago
June 3, 2022
2 replies
478 views

My Adobe installation stops working with Windows 10.

I have to use the repair tool embedded into the reader every time I use the reader.

Any guesses?

General troubleshooting

This topic has been closed for replies.

try67

Community Expert

What version of Reader are you using? What exactly happens when you try to use it?

Matthew.P.K.Author

Participant

Version: 22.1.20117.0

When Ilaunch the reader, it is displayed for about 40 seconds and then the reader disappears.

Harsh Vardhan Pareek

Community Manager

Hi @Matthew.P.K.

Hope you are doing well.
Sorry for the trouble. As per the issue description it looks like this is a crash issue in the Reader DC app, kindly try these steps to troubleshoot the issue :

1. Check if there is any antivirus/VPNs installed then disable that for few minutes and then close the app from task manager then relaunch it. If the app doesn't crash then it's it issue with the antivirus/VPNs.

2. Try to create a test user account and check if that app crashes there too?

Thanks,

Harsh

JR Boulay

Community Expert

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe

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