Reader update uninstalled Acrobat

Forum|Forum|4 years ago
September 15, 2021
1 reply
1559 views

I just installed the latest update to Acrobat Reader and it uninstalled Acrobat from my system in the process without warning. Totally unacceptable! Fortunately I was able to uninstall Reader and reinstall Acrobat. All I ever used Reader for was to view PDF files, so I don't need it since Acrobat will do that and much more.

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AkanchhaS8194121

Legend

Hi Larry,

Sorry to hear about the trouble caused and thanks for reporting this to us.

As mentioned above, the Reader DC update was cause of this issue and uninstalled the Acrobat DC. Now, have you got the latest patch [21.007.20091] of Acrobat DC installed or is it still running on the previous version? To check and confirm, please see this release notes: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Thanks,

Akanchha

R

ReverendTed21708240

Participating Frequently

I believe this happened to me as well. I've had the full version of Adobe Acrobat for years which I used to create and edit PDFs, and just realized that it's completely missing from my system. I'm presuming it's the Adobe Acrobat Reader DC update that uninstalled it.

Is there a way for me to get Acrobat back? It's been so long that I'm not sure I could even find the original media it was installed from.

Is my original license information retained somewhere on the system?

FRiC

Participating Frequently

Yeah, this may be because the latest Reader installs itself as Acrobat DC and not Acrobat Reader DC. We lost PDF file association on our upgraded clients because .PDF is set to be opened by Reader (AcroExch) and now it expects opening by Acrobat DC.

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