Participant

Question

Reader won't start, reinstall doesn't help

Forum|Forum|12 years ago
March 27, 2014
3 replies
34720 views

Hi,

Having trouble with a couple of computers where Adobe Reader won't start up. This is only hapenning on two of our workstations. All are Windows 7 64 bit fully patched. Anti-virus is ESET. Reader is latest 11.0.6.

Upon log in you are presented with an error dialogue titled "reader_sl.exe - application error" with the text "The application was unable to start correctly (0xc0000022). Click OK to close the application."

When you try to start Reader, you get the "Adobe Reader Protected Mode" dialogue. Attempting to open without protected mode results in a "Fatal Error" dialogue stating "Acrobat failed to load its Core DLL".

What I've tried so far includes removing then reinstalling Reader, using the Reader cleanup app and then reinstalling, running a full virus scan, disabling AV, using the TDSSKiller app from Kaspersky.

Anyone have any clues on how to get Reader working or what I should be debugging next?

Thanks.

Ronny

This topic has been closed for replies.

C

CyberianTech

Participant

I just ran in to this myself, I ended up disabling the Adobe Update Service in Services and was able to work around the problem that way.

Sorry I'm late to the party.

A

AngryIT

Participant

Same problem here, have done the following to try and resolve.

Ran 3 different Rootkit Detectors including Kapersky.

Ran Sophos Scan

Ran sfc /scannow

have reinstalled twice, including a full uninstall and also using the Adobe Clean tool.

Getting very upset and frustrated with this issue, its not malware related in this instance and Adobe need to get their act together.

Have worked in IT support for years now and I have seen more issues with Reader in the last month than ever.

Its become a horrible buggy piece of software.

EDIT: Not to mention the error code is ridiculous, what DLL are we even talking about here?

So frustrated... FML

jonstanto

Participant

I am having this issue now. I have done everything advised to sort the problem to no avail. Have you had any luck since?

C_F_McBlob

Inspiring

You're still infected: http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

R

RonnyAdsettsAuthor

Participant

I don't think so. TDSSKiller found nothing. Neither did ESET. Nor F-Prot.

Edit: As far as I can tell, this machine was never infected with anything.

The answer seems to lie elsewhere.

Ronny

Message was edited by: RonnyAdsetts

Claudio González

Legend

From the Karspesky site:

Rootkit: these are utilities used to conceal malicious activity. They disguise Malware, to prevent from being detected by the antivirus applications. Rootkits can also modify operating system on the computer and substitute its main functions to disguise its presence and actions that violator makes on the infected computer.

(My emphasis).

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