Reader wont open PDFs after updates

Question

Hi there,I have been unable to find any answers on this issue, but see many topics being posted her about it.Since the update last week we have multiple clients across different setups all getting an issue with Adobe Reader Opening PDFs. A new process is started but nothing is displayed. Restarting can sometimes fix the issue but not for long.We have had to downgrade about 30 people across 6 different companies so far and are wanting an update from Adobe on what happening with this issue? The users affected just seems to be getting higher and higher.Please respond with an update on when a fix is to be expected.Regards.Antony

AkanchhaS8194121 · Accepted Answer

Hi Antonyp,

We apologize for the delay in response to your query.

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

Please try it out and let us know your feedback.

Thanks for your patience and support!

Regards,

Akanchha

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