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October 23, 2019
Question

ReaderDC - Multiple crashes on windows 7 after 19.021.20048 update

  • October 23, 2019
  • 1 reply
  • 262 views

Hi,

 

I'm IT engineer in my company and we have 400 PC. Since 19.021.20048 update, all of our Windows7 computers encounter appcrashs.

 

When we launch ReaderDC directly on home page, its stop working with this message :

 

Signature du problème :
Nom d’événement de problème: APPCRASH
Nom de l’application: AcroRd32.exe
Version de l’application: 19.21.20048.26832
Horodatage de l’application: 5da76dd8
Nom du module par défaut: AcroRd32.exe
Version du module par défaut: 19.21.20048.26832
Horodateur du module par défaut: 5da76dd8
Code de l’exception: 40000015
Décalage de l’exception: 00119641
Version du système: 6.1.7601.2.1.0.256.48
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: c37e
Information supplémentaire n° 2: c37eace044c7ca1363ee7c4cfb11aae7
Information supplémentaire n° 3: 57ee
Information supplémentaire n° 4: 57ee7b394dacc54aec5e8e2b7b7914b6

Lire notre déclaration de confidentialité en ligne :
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x040c

Si la déclaration de confidentialité en ligne n’est pas disponible, lisez la version hors connexion :
C:\Windows\system32\fr-FR\erofflps.txt

 

We have an other crash when we try to open two PDF file in two different windows.

 

When we directly open a PDF from file its ok. And we dont have this trouble on Windows 10 computer.

 

To get around this issue on Windows 7 we have to :

- Uninstall ReaderDC

- Install previous release

- Block automatic updates

 

 

 

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Community Manager
    October 23, 2019

    Hi SylvainC,

     

    We are sorry for the trouble caused. As described above, Multiple crashes on windows 7 after 19.021.20048 update, correct?

     

    Please share the crash logs with us so that we can investigate into it. Please use the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html to colloect the crash logs.

    Regards

    Amal