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joek96641889
joek96641889
Participant
May 21, 2018
Answered

Reading Untagged Document with Assistive Technology

  • May 21, 2018
  • 2 replies
  • 27643 views

Someone please assist - As of recently everyone in our company is starting to receive the "Reading Untagged Document with Assistive Technology" "An assistive technology like a reader may be running on your machine" message anytime they try to print a PDF only in INTERNET EXPLORER. I highly believe a windows update of some sort turned this feature on for all computers but I can not find anything online. I see posts on people fixing it by renaming some files on the HD to old but I'm not trying to do that for 1k plus computers. Another weird thing is as the viewer has changed as some PDFs don't open full page anymore. This happened the same exact time as the reading untagged documents message started appearing. I thought it was something with the narrator as that's what someone suggested but it has not helped after disabling. I tried looking at updates but nothing makes sense. Anyone else get this recently?

    This topic has been closed for replies.
    Correct answer Test Screen Name

    Look into newly installed software and utilities even if at first glance they aren’t relevant. including auditing and security software. A lot of software uses accessibility “hooks” to track what is going on.

    2 replies

    L
    leo_3435
    Participant
    October 13, 2024

    You can Explore more.

    T
    Test Screen NameCorrect answer
    Legend
    May 21, 2018

    Look into newly installed software and utilities even if at first glance they aren’t relevant. including auditing and security software. A lot of software uses accessibility “hooks” to track what is going on.

    joek96641889
    joek96641889Author
    Participant
    May 21, 2018

    THANK YOU SO MUCH!!! There was a recent piece of security software updated called "Digital Guardian" . I uninstalled DG just to see what would happen and boom! Error went away!!!! DG will reinstall but at least I know what's causing the issue and I will get them to resolve it now! Thank You AGAIN!!!

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