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H
Herm61
Participating Frequently
June 9, 2021
質問

recent files

  • June 9, 2021
  • 返信数 2.
  • 4015 ビュー

my recent adobe files sedenly disapped.  how do I get them back?

返信数 2

C
Adobe Employee
CharuKarwa
Adobe Employee
June 10, 2021

Hi, 

Sorry for the inconvenience.

Can you please answer few questions below, will help me in understanding the issue:

1. Where you a signed-in user? If yes, are you still signed-in or signed-out?
2. Did this happen after the update of Adobe Acrobat Reader?
3.What is the version of app on your machine?
4. What is the OS version on your machine?

5. Did you had all local files in your recent list or other files as well?

 

Thanks,

Charu Karwa

Adobe Acrobat DC Team

 

 

J
Joe D5C55
Participant
June 10, 2021

Answers to your questions:

1.  Not signed in.

2.  No, this happened after a Windows update.

3.  Version of Acrobat DC - 2021.001.20155

4.  Windows 10 Version 20H2

5.  All files were local.  Some unfortunately, hadn't been saved.  They had been recently downloaded.

C
Adobe Employee
CharuKarwa
Adobe Employee
June 11, 2021

Hi,

 

Thanks for the reply.

I did like to point out that recent file list in Adobe Acrobat Reader, is just a list, so files are there on your machine, you just need to open them again to see in recent list again. Sorry for the incovenience but there is no way we can restore the file list for local files once cleared due to any reason. 

Meanwhile, this is the first time we hear about recent getting cleared due to Windows update, we will continue to investigate this.

What was the older version of OS on your machine? If you can recall.

 

Thanks,

Charu Karwa

Adobe Acrobat DC Team

    T
    Test Screen Name
    Legend
    June 9, 2021

    The files don't disappear. It's just a list. Open the files again and they will go back in the list.

    J
    Joe D5C55
    Participant
    June 9, 2021

    This happened to me also.  The list contains nothing.  Under File --> View All Recent Files, absolutely nothing is displayed.  The computer restarted for an update and nothing has reappeared or was reopened.  This has happened in the past also.  All history of docs has disappeared.  I can't open the recent files because I can't remember all that had been opened.  

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