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sam_0177
Participant
September 29, 2025
Answered

Recent Update 2025.001.20744 Breaks Printing from Acrobat Reader in Windows 11

  • September 29, 2025
  • 8 replies
  • 9994 views

A few devices recently updated to version 2025.001.20744. Printing to a printer only prints blank pages, and printing to a pdf software throws the errors:

 

"The document could not be printed, kindly use our help page to troubleshoot." followed by a second error

"An error occured while printing the document, kindly use our help page to troubleshoot. 

 

Selecting the "Print As Image" option from the advanced printer settings allows printing. 

 

Installed previous version 2025.001.20693 on an affected laptop and it was able to print normally without requiring the print as image option. 

 

Windows Version: Windows 11 24H2.

    Correct answer Saipayan38133503mhmi

    Hi @sam_0177  , @JR Boulay , @| Verticies | ,  @Nicholas2348077180ow , @sheri_8183  , 

    We have pushed a fix for this in latest version for Acrobat 25.001.20756.f37bfba . 

    Updating to this version should fix the issue for everyone . 

    Thanks and regards , 
    Adobe Engineering Team 

    8 replies

    S
    Adobe Employee
    Saipayan38133503mhmiCorrect answer
    Adobe Employee
    October 2, 2025

    Hi @sam_0177  , @JR Boulay , @| Verticies | ,  @Nicholas2348077180ow , @sheri_8183  , 

    We have pushed a fix for this in latest version for Acrobat 25.001.20756.f37bfba . 

    Updating to this version should fix the issue for everyone . 

    Thanks and regards , 
    Adobe Engineering Team 

      L
      len_6017
      Participant
      October 21, 2025

      Well Acrobat Reader version 25.001.20813 still has the problem. Help please

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      November 12, 2025

      Hello @len_6017

       

      I hope you are doing well, and I am sorry for the delayed response.

       

      The issue has been addressed in the latest build of Acrobat and Acrobat Reader: 25.001.20844 for Windows and 25.001.20841 for Mac, released on November 3, 2025. Please ensure you have the latest version of Acrobat installed on the machine. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

       

      Let us know if you experience any issues.

      Thanks,

      Anand Sri.

      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      September 30, 2025

      [MOVED TO THE ACROBAT READER DISCUSSIONS]

      Acrobate du PDF, InDesigner et Photoshopographe
      |
      | Verticies |
      Participant
      September 30, 2025

      I have had the same issue on 3 different employee computers and narrowed it down to being this release of reader as well. We are also running Windows 11 24H2. Some PDF's will print partial pages and others just print completely blank pages for every page of a document. I had also found that "Print As Image" does resolve the issue as a temporary workaround as well. I've been installing an alternative PDF application for the time being

      N
      Nicholas2348077180ow
      Participant
      September 30, 2025

      rip out the adobe install and reinstall from scratch (offline installer suggested when paying for bandwidth).  this will work until the "adobe updater" run again and bricks your install - AGAIN!

      do these devs even test their releases before pushing for public / commercial use?

      S
      sheri_8183
      Participant
      September 30, 2025

      The issues are occuring on Windows 10 and 11 on our network.

      P
      philw42106850
      Participant
      September 29, 2025

      We've been having a lot of similar weirdness on 20744 - with images in pdfs truncated or not printing fully, but will print in some circumstances. We've found that 'fit' or 'shrink oversized pages' produces this error, but actual size or 'multiple' doesn't. It's crippled us since Friday, and been through all aspects of our inhouse printing.  I've attached a pdf of just one example - where full page test photos would truncate, but then be fine on a 'multiple' print instead. 

        J
        jdenningallsouth
        Participant
        September 29, 2025

        Following the recent update to Adobe Acrobat Reader version 25.001.20744, we’ve encountered consistent issues when printing PDFs on Windows 10 21H2 LTSC. 

        I have a post about on this thread linked here - https://community.adobe.com/t5/acrobat-discussions/printing-issues-with-acrobat-reader-v25-001-20744-on-windows-10-ltsc/m-p/15526244#M520917

         

        M
        Mark_Johnson6156
        Participating Frequently
        September 29, 2025

        This looks like a bug in version 2025.001.20744. Rolling back to 2025.001.20693 or using “Print as Image” are the current workarounds. Best to report it as a known issue so Adobe can patch it in the next update.

        S
        sam_0177Author
        Participant
        September 29, 2025

        Also affecting Windows 11 23H2 but not Windows 10 (Had to add here as can't edit post)

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