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J
jenna-lee_0394
Participant
September 22, 2024
Question

Removing an invalid signature

  • September 22, 2024
  • 2 replies
  • 1321 views

Hi there,

 

I'm having trouble removing an invalid signature from my PDF document. I'm reusing a document I signed last year so the signature is mine, but I deleted my Adobe account before creating a new account. Because the account I used to sign is no longer active, the signature doesn't have a valid ID certificate and won't allow me to validate or delete the signature to resign the document. 

Since I'm using the free version of the app, is there a way I can delete the signature or validate it again?

2 replies

S
Adobe Employee
shaktikeshri
Adobe Employee
September 25, 2024

Hi @jenna-lee_0394 

As you have removed the ID, so deleting the signature will not be allowed in the document as it would be like tampering of the document. You can validate it by trusting the certifcate again. After the certificate is trusted, it should ideally show as validated. Let me know for any issue you are facing in doing so.

K
kind_Shimmer1645
Participant
November 20, 2025

Having the exact same issue however I cannot find a way to trust the certificate again. There does not appear to be any way to do that.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
November 21, 2025

Hi kind_Shimmer1645,

 

Thank you for reaching out.

 

Please refer to the information in the following help document: https://adobe.ly/4o80jXG. You will need Adobe Acrobat to validate the signatures.

 

Thanks,

Meenakshi 

J
jenna-lee_0394Author
Participant
September 22, 2024

This is the error message I get when trying to delete the signature.

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