Repeated crashes with circle instrument highlighting in DC

Forum|Forum|8 years ago
May 13, 2017
2 replies
1135 views

Hi, I am using the highlighting function on pdf converted images, thus using the circle instrument to highlight the text.

Crashing is always behind the corner, I can't work on any single page without having to open the windows task manager to exit the locked DC and then opening it again more than once every 5 minutes.

If I use the standard highlighting function on native pdf pages, all is ok.

My version is 2017.009.20044

kernel 17.2304

Any advice to understand the reason of this repeated crashes which slow down my studying?

Thanks

This topic has been closed for replies.

A

aduait

Adobe Employee

Hello ,

Please share the test file if possible and also can you take crash logs.

1. When application crash

2. Open task manager

3. Go to Acrobat Process

4. Right Click -> Create dump file.

Regards

R

robertodocAuthor

Participant

Hello,

I have created the dump files and I have the test file object of the dump file crash, but ther's no way to upload and share files here, I'm allowed to share only imagines and videos.

How can I share the dump file?

Thanks