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Participant
March 7, 2023
Question

Request E-signature hyperlink opens in Browser instead of Adobe

  • March 7, 2023
  • 1 reply
  • 574 views

Dear all,

 

We want to set up the system to sign documents via "Request e-signature". I followed all the steps via "More options", to make everyone use a personnal password to sign. However, the hyperlink (which is automatically sent) always opens in a web browser, and not in Adobe. The browser doesn't "remember" the signature, so they have set that up every time.

 

Myself, I have the Acrobat Pro, so i have 0 problems, but everyone without the Pro version always has to open in a web browser. Is there a way to make the documents which need to be signed, open in Adobe (without losing the signature fields)?

 

Thanks i nadvance!

 

Kind regards

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1 reply

Souvik Sadhu
Community Manager
Community Manager
March 10, 2023

Hi @Jelle28748406jwwf,

 

Hope you are doing well. Sorry for your trouble with signatures.

 

Can you ask end-users to sign in to their Adobe Sign account: https://secure.echosign.com/public/login? This would ensure that the signature or certificate stored on their Adobe ID is remembered, and they do not have to create a new signature every time.

 

Once signed in, they will be able to see the agreements that are shared with them for signature.

 

Hope this helps.

 

-Souvik.