Request e-signatures option not working

Question

Hi

I have a Adobe Pro Account. In that one of the service is Request E-signatures which is not working.

I use Google Chrome & Microsfot Edge browser and even cleared my history. Other options such as edit text, Export pdf etc pops up but when iclick on Requst e-signature it doesnt. Any recommendations?

Thanks

AnandSri · Answer

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Are you getting any error messages while using the e-signautres?

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20421 Optional update, Feb 24, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3CZZL4N. To know more about e-signatures, please see this article: https://adobe.ly/4bnwkGl

Let us know how it goes.

Thank you,
Anand Sri.

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