David22362248gfhn

Participant

Question

Right click print issue

Forum|Forum|4 years ago
December 22, 2021
2 replies
420 views

Hi, we are planning on update from DC2017 to DC 2020 on server 2016, when we update to patch 2020.004.30017 (newest version), the right click print function will get and error message "Adobe Acrobat Reader 2020 has stopped working" and will need to close the program.

But the same install on Windows 10 works perfectly fine.

Any ideas?

Thanks

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Community Manager

Community Manager

H David,

Thank you for reaching out and sorry about the trouble.

As you have mentioned above, the option works fine on Windows10. However, not working on the Windows server 2016.

Did you try any troubleshooting steps? If yes, please let us know.

Try once the troubleshooting steps suggested here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

Please share more details about the issue.

Thanks,

Meenakshi

David22362248gfhnAuthor

Participant

I already tried all these steps.

Still not working.

David22362248gfhnAuthor

Participant

looks like I am having the same issue as the following post that posted a year ago

https://community.adobe.com/t5/acrobat-reader-discussions/adobe-acrobat-reader-dc-crashing-when-right-click-gt-print-on-windows-server-2012-r2/td-p/11370676