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Crownw_Worldwide
Crownw_Worldwide
Participant
June 25, 2019
Question

Right click print problem

  • June 25, 2019
  • 2 replies
  • 6783 views

We have Adobe Acrobat XI and Adobe Acrobat reader DC installed on the same computer.

We have restriction in place to access Adobe Acrobat XI due licensing issues, therefore whoever not authorized can't open it.

A user who does not have authorization wanted to print multiple PDF files from File explorer by selecting them and right click/print. This gave the "you have no access" error. Same was tried with a user with authorization, that worked. This proves, that Adobe Acrobat XI "took over" the print option in the context menu, and there is no visible option to change it back to Reader.

Anyone has suggestion what to do/change? PS script, registry change ideas also welcomed.

Norbert

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2 replies

Crownw_Worldwide
Crownw_WorldwideAuthor
Participant
July 26, 2019

Is there no solution for this apart from manually tear registry apart and change whatever I can find to see which fixes it?

    IT8
    IT8
    Participant
    November 21, 2019

    @Crown

    I ran into the same problem with Acrobat & Reader on the same Win10-machine. After lot of searches and finally a tool called "FileTypesMan" from Nirsoft, I was able to find the registry entry.

     

    The faulty entries or rather two of the faulty entries (the 2nd and 3rd one) are:

     

    [HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Open\command]
    @="\"C:\\Program Files (x86)\\Adobe\\Acrobat Reader DC\\Reader\\AcroRd32.exe\" \"%1\""

     

    [HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Print]

    [HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Print\command]
    @="\"C:\\Program Files (x86)\\Adobe\\Acrobat 8.0\\Acrobat\\Acrobat.exe\" /p /h \"%1\""

     

    [HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Printto]

    [HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Printto\command]
    @="\"C:\\Program Files (x86)\\Adobe\\Acrobat 8.0\\Acrobat\\Acrobat.exe\" /t \"%1\" \"%2\" \"%3\" \"%4\""

     

    [HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Read]
    @="Mit Adobe Acrobat Reader DC öffnen"

    [HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Read\command]
    @="\"C:\\Program Files (x86)\\Adobe\\Acrobat Reader DC\\Reader\\AcroRd32.exe\" \"%1\""

     

    Here are the entries from a system without Acrobat, only Reader installed:

     

    HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Open]

    [HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Open\command]
    @="\"C:\\Program Files (x86)\\Adobe\\Acrobat Reader DC\\Reader\\AcroRd32.exe\" \"%1\""

     

    [HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Print]

    [HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Print\command]
    @="\"C:\\Program Files (x86)\\Adobe\\Acrobat Reader DC\\Reader\\AcroRd32.exe\" /p /h \"%1\""

     

    [HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Printto]

    [HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Printto\command]
    @="\"C:\\Program Files (x86)\\Adobe\\Acrobat Reader DC\\Reader\\AcroRd32.exe\" /t \"%1\" \"%2\" \"%3\" \"%4\""

     

    [HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Read]
    @="Mit Adobe Acrobat Reader DC öffnen"

    [HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Read\command]
    @="\"C:\\Program Files (x86)\\Adobe\\Acrobat Reader DC\\Reader\\AcroRd32.exe\" \"%1\""

     

    The other option is to download FileTypeMan v1.86, run it and search for '.pdf' and edit it yourself 🙂

     

    Good luck!

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 27, 2019

    Hi Norbert,

    Thank you for well explaining the issue.

    As shared above, A user who does not have authorization to Acrobat XI received an error while printing the document. Similarly the other with the authorization didn't. In such scenario I recommend you to get in touch with your IT team and ask to check that user profile permission (for the one which isn't working).

    Also, to test the same you can create a "Test User" profile with full admin rights and see if it allows to print the PDF by right click "Print".

    Since its an work environment and you have your own customization wizard, without knowing it completely suggesting a change in registry setting would not be recommend from our side.

    Alternatively, you can also check (anything suggested by you IT admin) if Adobe Reader can be made a default PDF viewer app for the unauthorized users. So that it would not direct to Acrobat XI.

    Thanks,

    Akanchha

    Crownw_Worldwide
    Crownw_WorldwideAuthor
    Participant
    June 27, 2019

    Hi,

    I am one of the IT Infrastructure engineer for the company, and I know what needs to be changed In Windows 7 and older versions, there was the option to change the advanced file types.

    One example: http://lh3.ggpht.com/_S0f-AWxKVdM/TAzWFORap8I/AAAAAAAAMfM/JFPsBFUncbU/filetypedit%5B2%5D.png?imgmax=800

    But since Windows 8, that option is removed, so we have to rely on the program itself. And Acrobat keeps hogging that print option from Reader.

    Sincerely,

    Norbert

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