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trevw29982651
trevw29982651
Participant
September 26, 2023
Answered

Right print wont work on new install

  • September 26, 2023
  • 4 replies
  • 1204 views

Hi All

I have done a fresh install of win 10 pro and adobe acrobat reader, and the right click print doesnt work at all. It works on all other applications such as word, excel etc.

 

Event viewer shows an error with event ID 1000

I have tried

 

Repair and reinstall of acrobat reader

Unchecking protected mode

Logging out and trying as a local administrator

Checking windows and adobe fully up to date

sfc /scannow

Checking default app is acrobat reader for pdf documents.

 

I dont really want to mess about with the registry as it can cause other issues, does anyone have any other suggestions?. I am quite surprised at problems with a clean install.

 

Thanks.

    This topic has been closed for replies.
    Correct answer Amal.

    Hi there

     

    We have fixed this issue in the latest version (2023.006.20360) of Acrobat or Reader. Please upgrade Acrobat or Reader to the latest version by following the below steps:

     

    Click on the MENU button in the top left corner > Help > Check for Updates.

    Please confirm if the issue is fixed or not at your end after checking the issue on the latest version of Acrobat.

     

    ~Amal

    4 replies

    Amal.
    Amal.Correct answer
    Legend
    October 26, 2023

    Hi there

     

    We have fixed this issue in the latest version (2023.006.20360) of Acrobat or Reader. Please upgrade Acrobat or Reader to the latest version by following the below steps:

     

    Click on the MENU button in the top left corner > Help > Check for Updates.

    Please confirm if the issue is fixed or not at your end after checking the issue on the latest version of Acrobat.

     

    ~Amal

    A
    Adobe Employee
    abhisi
    Adobe Employee
    September 27, 2023
    Hi trevw29982651,
     
    Thanks for reporting this to us.
     
    I have tried the same workflow and issue is not reproducible at my end.
     
    Could you please provide the following information:
     
    1) Has the problem started happening recently, or has it been going on for a while.
    2) What's the version of Acrobat Reader you are using. You can check it by clicking on  
    (HELP) TOP LEFT CORNER > ADOBE ACROBAT READER 

     

    3) Is it happening with every PDF files and some set of PDF files. Please share any one of them.
    4) It will be great if you can provide a video of the issue that’s happening at your end.
    5) Is the issue happening every time, or is it happening intermittently. 
     
    Thanks,
    Abhishek Ranjan Singh
    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    September 27, 2023

    Hi trevw29982651,

     

    Thank you for reaching out and reporting this.

     

    Could you please confirm if the option does not work only when you use the new UI?

    Share the current Acrobat Reader version number. It would be helpful if you could share the screen recording so we can get this behavior checked.

    Do share the make and model of the printer. 

     

    Thanks,

    Meenakshi

    trevw29982651
    trevw29982651Author
    Participant
    September 26, 2023

    I have found the problem, in case anyone else has this issue

     

    There is a setting in adobe called 'disable new adobe'

    Select that and right click works again.

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