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Question

running adobe reader

Forum|Forum|10 months ago
August 29, 2025
3 replies
1113 views

after installing acrobat reader from microsoft store when i click on reader icon

below window appears!?

PDF

3

36533422fzhjAuthor

Known Participant

What should i do with this problem??

AnandSri

Legend

Hello @36533422fzhj

Have you tried installing the Acrobat Reader from the direct download link in a new user profile, or in safe mode? If you have not tried that, please try the steps. Ensure all the mandatory and optional updates of the operating systems are installed. Make sure you restart the machine after installing the updates.

If the issue continues, please provide the following information: the current version of the operating system on your device, a quick screen recording of the issue, and the error message from both profiles, i.e., current and safe mode, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Please share all these details, so that we can identify the root cause.

Thanks,

Anand Sri.

JR Boulay

Community Expert

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

AnandSri

Legend

Hello @ali36533422fzhj

I hope you are doing well, and thanks for reaching out.

Thanks for sharing the screenshot — that error message

“Acrobat.exe – Application Error: The application was unable to start correctly (0xc0000005)”

usually appears when there’s a corrupted install, conflicting files, or Windows permissions/updates interfering with Adobe Acrobat Reader, especially if installed from the Microsoft Store.

Please restart your machine. Then, use the Acrobat Cleaner tool to remove any corrupt installation files associated with Acrobat Reader. After that, restart your computer and make sure that all necessary updates, both mandatory and optional, for your operating system are installed. You can check for updates in Windows Update, install any available updates, and restart your computer if required. Finally, use the direct download link to install Acrobat Reader.

Let us know how it goes.

Thanks,

Anand Sri | Acrobat Community Team
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3

36533422fzhjAuthor

Known Participant

application installed and don't prompt the error after clicking on its icon but during using the reader the error appears again and again!

AnandSri

Legend

Hello @ali36533422fzhj

Have you tried all the suggestions shared above? If yes, then for testing purposes, please create a test user profile with full admin rights, install Acrobat Reader, check the functionality, and see if you still get the error message.

If you have not tried the steps shared above, I will request you to try them again, and let us know how it goes.

Thanks,

Anand Sri.

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